The User shall not be allowed to cancel any purchased feature of our app.
No refund shall be processed once payment is processed.
Any technical delay or glitch reported on the app during the processing of the request shall not be eligible for claiming a refund. The User agrees that the timelines are approximate, and all essential steps would be taken to adhere to the timelines as displayed.
No refund shall be processed for the reason that incorrect information or data has been provided by the User. The User agrees to be careful while providing any information to the Website and must re-check the information filled before clicking on "Proceed for Payment".
In case the app or Payment gateway's webpage, linked to the app, is experiencing any server-related issues like 'slow down' or 'failure' or 'session timeout', the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
However, a refund for multiple payments, if any, even after the above precautions against the same order, shall be refunded in full without deduction of the transaction charges as mentioned above. The app shall only retain the cost of one single order as intended to be placed by the User.
If you have any questions about our refund policy, please contact us at:
Santosh Software Technologies - Creators of Desireland
Address: Simla Ghoshpara, Serampore-3, Hooghly, India
Desireland Support Email: support@desireland.app
Desireland Support Phone: +91 8100625301
Last Updated: January 13th, 2025